All lifespan maintenance care to ensure perfect driving. A variety of value-added service brings more value to customers, showing FOTON’s sincere care. Holding symposium at a regular interval to understand customers’ demands for making continuous improvement and pursuing excellence.

Advanced test and repair devices, all-around hardware guarantee; leading service team composed of a powerful training system and professional service technicians.

Globally leading PMS, EPC, WMS, DMS and CRM information system for integrated management of 3-level parts supply and inventory (global parts center, regional parts center and service station (exclusive agency)), which ensures smooth parts channels.Orders can be reviewed online by customers.

100% authentic parts, lower cost, maintaining vehicle value; transparent parts price, labor hour cost and maintenance process; smooth channels for customers’ complains.

Focusing on customers’ satisfaction, FOTON has worked out an industry-leading service policy to provide long warranty period to customers. The service policy varies from brands, product lines and models. For details of warranty policy and compulsory warranty policy, please refer to driver’s warranty manual.

With a team composing of 30 lecturers, covering over 20 languages, including English, French, Spanish, Arabic and Russian, our training centers provide training on service management, parts logistics management and service engineering, aiming at providing every customer with a one-stop lifelong learning.